Each family service is different because it will have grown out of the needs in its own local community. Some provide general support, while others have specialist staff such as counsellors and experts in child development. Programs available at one service may be different from those offered at other services.

Typical programs include:

• Counselling, with individuals or in family sessions
• Advocacy and referral, where families may be having problems dealing with government agencies or other agencies
• Group activities and courses on parenting, self-esteem, relationships, money management, household management, etc
• Children’s activities, including special programs for children affected by domestic violence or other issues
• Self-help groups where people share their experiences (e.g. grief, sexual assault, domestic violence)
• Community-building activities where family members get to know other people and build supportive networks
• Information about resources available for families, particularly those struggling with financial hardship.

Any family member can contact their local family service when they have concerns about how their family is managing. Family services also take referrals from other service providers.